Business Situation

• Genesis is the largest energy company in New Zealand's North Island
• In the retail division, new initiatives try to cut the costs of delivering power while improving customer service
• Projects made complex with teams scattered across the country
• Weekly meetings were nicknamed 'road smashes' - projects losing control and direction

Click here to view the pdf case study

Pain Points

• Manual tools inadequate to manage and control projects
• No central place to communicate or access project information
• Impossible to see what was happening within and across projects
• Constant battle to prioritise risks and issues
• No version control and project information never 'up-to-date'
• Weekly management meetings lost in the detail; no filtering of the real issues
• Management reporting sorely lacking - difficult to make decisions on incomplete information

The Solution

• A hosted web-based solution providing a central, consistent platform for teams to access project information
• An inbuilt hierarchy, allowing information to be 'rolled up' for consolidated views of risks and issues across a program of projects

Value to Business

• Injected direction and focus - people see only the information relevant to them
• Restored management confidence through accurate and real-time risks and issues reporting
• Ability to collaborate in real time with all parties made a huge impact on the way project teams operate
• Upskilling of the retail division on project management methodologies

Pain Relief

• Visibility: Provides a visible project history, improving accountability.
• Effective: Intuitive nature led to high adoption rates. Training is fast and can be done over the phone - no need to travel to Hamilton for training.
• Focus: Project managers and sponsors focus on outcomes, rather than detail.
• Efficiency: Management reporting and team meetings run more efficiently.