Business Situation

• Fonterra's Program Managers Network (PMN) team is responsible for managing large program s of projects that affect every part of Fonterra's business

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Pain Points

• Risk and issue reporting was manual, labour-intensive, inconsistent and often out-of-date
• No way to see who owned, or red-flag risks or issues that needed management attention
• Different risk and issues registers used by different teams - no common platform
• It could take two full days just to report on a program 's risks and issues

The Solution

• Adopt a dynamic web-based solution that actively manages and reports on risks and issues across a program

Value to Business

• Can see who owns what risks and issues, and their live status
• Time taken to react to an issue has come down dramatically
• With project information consolidated, up-to-date and live on iTools, reporting takes less than half a day
• iTools acts as a filter to escalate issues and risks that need management attention
• Improved governance

Pain Relief

• Dynamic: Being workflow-enabled and linked to email allows for active management of risks and issues
• Visibility and transparency: Provides a visible, live record of all transactions, improving accountability within project teams
• Consistency: A common platform makes project managers report risks and issues in a consistent way
• Accessibility: Fonterra staff around the world, consultants and contractors can access program information any time and from anywhere
• Immediacy: Minimal customisation meant an immediate start